VODAFONE IDEA LAUNCHES AI POWERED CUSTOMER SERVICE ON WHATSAPP
Telecom operator Vodafone Idea, announced the launch of VIC – an artificial intelligence powered digital customer service and support virtual assistant for its customers. It is now live on the company websites, My Vodafone and My Idea Apps, and on one of the most popular messaging app, WhatsApp. The service has been developed for Vodafone Idea on technology by ORISERVE, a start-up in stealth mode. Through this initiative, Vodafone Idea has further simplified access for customers to get their queries, service requirements catered to, from the comfort of their homes. VIC enables Vodafone and Idea customers to get instant response on a host of service requirements including bill payments, recharges, VAS, plan activation, new connection, data balance, bill requests and much more. Speaking about the breakthrough initiative, Vishant Vora, Chief Technology Officer, Vodafone Idea said, “We at VIL are committed to keeping our customers connected and providing enhanced experience using the digital platform. In line with our Digital First Approach, we are constantly innovating and deploying technology based solutions which are cost effective, convenient and offer instant resolution for our customers. VIC, an AI powered intelligent customer service platform, developed by our technology partner, ORISERVE, is an industry first initiative and has huge relevance especially at a time when customers are house-bound.” With people confined to their homes, life has moved on to the virtual/digital plane for people across demographics. In response to the needs of the times, Vodafone Idea VIC Virtual Assistant can be accessed 24x7, providing a smoother service and uniform customer experience for Vodafone and Idea customers.