PITCH MADISON ADVERTISING REPORT: MUTED FORECAST FOR 2020
Falling short of the projected growth rate of 13.4% for 2019, the advertising industry grew only by 11%, still adding a substantial Rs 6,695 crore to Adex in absolute terms. Acording to the Pitch Madison Advertising Report 2020, the Indian Media & Advertising industry is expected to see a subdued H1 but buoyant H2, and grow by 10.4%, adding Rs 7,048 crore to Adex to reach a size of Pick your Markets Go for premiumisation Focus on Modern trade and E-Commerce Invest in Brand Love Do not Under-invest Play E-SOV game Milk Existing Assets Make TV and Digital your ‘Go to’ Media MANOJ KOHLI Delivering the keynote address at the launch of the Pitch Madison Advertising Report 2020, Manoj Kohli, Country Head, Softbank India puts forward four important observations on how businesses look at advertising, how investors look at advertising and what are the key trends to track over the next 5-10 years
Rs 74,650 crore this year
SAM BALSARA’S ADVICE TO ADVERTISERS
Temper Expectations from the Rural Markets
For the first time in seven years, consumer growth in rural is slower than in urban markets
Kerala, Karnataka, Andhra, Telangana, Tamil Nadu, Delhi, Haryana, Punjab, Maharashtra and Gujarat are less affected by the slowdown
The well-heeled and the salaried are less affected by the slowdown
Share of Modern Trade has crossed the threshold of 10%; e-commerce is expected to grow from 2% in 2019 to 5% in 2022
Don’t succumb to temptation of running promotions, but build brand equity
Manage Brand Portfolio
Adopt brand portfolio management approach to maximize ROI
If you invest below the threshold point, the entire advertising budget is wasted
Excess share of voice (over share of market) has a high correlation with brand share growth
Most advertisers change creative too early, before copy wears out
Without TV, standalone ROI of Digital campaigns comes down. Digital adds to incremental reach of TV at higher frequency and lower cost.
#PMAR2020: THE TOP 50 ADVERTISERS
‘Start-up brands will take charge of the market’
COUNTRY HEAD, SOFTBANK INDIA
At SoftBank, there are more than 20 portfolio companies, and these brands are growing very well. In the next five to 10 years, these brands will become leadership brands of India. Today, I want to share some insights and some thoughts about the next five to 10 years - how businesses look at advertising, how investors look at advertising and what are the key trends that we are tracking.
“In the long term, say over five years or maybe a little more than five years, the products which are mass products, and I call them ‘sasta, sundar aur tikau’ will prevail”
The first and foremost change which is happening is digitization across the world. All companies are adopting technology, digital media and the OTT space to attract customers. It’s a trend which will pick up speed in the next five to 10 years, and not lose speed, because companies which are not adopting digitization are slowing down.
Companies that are adopting it, embracing it, are actually growing faster. So this is a very, very important trend where the consumer base is changing in a big way. Consumer behaviour, even in small towns, is now different from five years back.
The second major trend we see is ‘youth customer versus older customer’. Older customers are showing a different behaviour. Housewives are shopping on e-commerce sites; older people are using iPads to watch news. Now, youth customers are leading to this change.
The bad news which is very important for all of us to note is that, youth customers really don’t read newspapers and don’t watch TV. That habit is getting more and more prevalent. We have to note that, maybe in smaller towns, the habit is still there, but in the bigger towns, the habit is going away, which clearly shows what trend youth is setting. Older customers will also follow that trend step by step.
Another point is about consumer experience. I still feel that whatever you advertise, be it advertising in traditional media or digital media, the consumer’s experience finally is the key. You can say whatever you like, you can claim whatever you want to claim.
If the experience is weak, I don’t think the customer will choose you, whatever advertising you do. So, companies must first focus on experience enhancement rather than invest money in advertising.
Companies that have weak brand experience should actually hold back advertisement till the experience becomes better.
Another issue is optimization of ad spends, which has been a very important goal of all advertisers, but I think impact is more important than efficiency.
We have to look at impact more closely because impact can overcome the efficiency of cost. Impact can give you a much bigger leap in market-share versus being more efficient.
So, I will go for impact more than efficiency, though this is not to say that efficiency is not important. Efficiency is equally important, and here technology will play a very, very important role. Artificial Intelligence, for example, and other technology that we now have makes the optimization of spends far more precise compared to 5-10 years back.
So by 2025, technology will actually help optimization and consumer behaviour to be very precisely tracked, so that efficiency can be improved and impact can be enhanced significantly.
All investors and business people would like to practise this very closely and please do highlight this whenever you are making business leads.
Now, I will share with you the four big changes which I feel will happen in the next five years. So, let’s say if we go ahead to 2025, from 2020 to 2025 these are the four big changes I am able to forecast. I am not a marketer, neither am I a brand guy, but I think I can smell consumers.
And if you smell consumers of large towns, small towns or villages, I think you can sense these things happen. The first and foremost change which is very important, and written on the wall now, is digital enhancement.
It’s very clear from all the analysis that for traditional media, the volume is actually de-growing. We heard that time spent on TV viewing has come down by 10 minutes. Even in Print advertising, the advertising volume in column centimeters has come down. Now, these are initial trends of what digital media will do.
I believe that if the global share of digital media consumption is 50%, then India is heading towards that. India is at 23% (Digital share of Adex) now, which is less than half of the global average.
In the next five years, we should definitely go to 50% or even cross 50%, because clearly, static media is something which consumers don’t prefer. They prefer online, they prefer on-demand media, which can only come from Digital.
Building Airtel was a very gratifying journey, especially when you build a brand from ground zero to Number 1 across categories, and you penetrate 5,000 towns and more than five lakh villages of India. That journey of Telecom of nearly two decades for me was very gratifying, not only in India but in other parts of Asia and Africa.”
The third thing I would like to predict is what kind of products will take precedence. Premiumization is okay for the short term, but in the long term, say over five years or maybe a little more than five years, the products which are mass products, and I call them ‘sasta, sundar aur tikau’ will prevail. It’s because the Indian customer is value hungry, and he or she will go for it.
Even if the customer is affluent, he or she will still go for it. So, products which will gain will be those which penetrate the markets more, at the lower end of the product range. We see that happening, and many companies and brands are doing that already. Last but not the least, I can see a lot of start-up brands rise to the top.
Airtel was also a start-up at one point in time; it was a small company with no brand scores. The same thing applies to many start-up brands which are already picking up speed, and huge amount of market-share too; they will be majority of the Top 10 brands by 2025.
Those are the brands which will take charge of the market though some traditional brands will still be large. I am not saying traditional brands will be small, but on a competitive basis, they may not grow as well as the start-up brands.
So, start-ups in India are actually leading the pace of growth, and the momentum of growth, leading the customers’ minds, leading change in customer behaviour, and how he or she is trying to get a better experience as a customer. So, these brands will really take charge of customers’ minds much more than any of the traditional brands.
So, these are some major forecasts which I can make through my own personal experience and knowledge of the market. At the end, I just want to say that these times are unprecedented. This industry has done so well, and grown well, and it will keep on growing. The economy is already expected to grow by 6%+, and I am sure H2 will see better growth than H1.
SWIGGY’S GROWTH MANTRA IS DEVELOPING CATEGORY AND CUSTOMERS: VIVEK SUNDER
In the light of the current economic situation in India, Vivek Sunder, COO, Swiggy offered insights on how advertisers can thrive in a slowdown. He emphasised that an economic slowdown is no reason for brands and advertisers to cut corners.
“If you think advertising is a peacetime expenditure, then you are causing the slowdown you are complaining about,” he said. Swiggy, for instance, also didn’t scrimp on ads. Instead, it cut down on discounts. “You will see Swiggy on TV, but we have cut discounts,” Sunder stated. He then went on to share his past experiences in dealing with a slowdown.
“Advertisements are necessary until 100% of your target customers are using your product and are using it 100% of the time. If the number is less than 100 for either of the two, then there is something wrong. The consumer won’t know your product or why to use it,” he remarked. He spoke about the food delivery app’s customer metrics.
“Two million consumers visit the app daily. They get their food within 45 minutes 99% of the time,” he stated.
Speaking on customer development, he said, “The process of getting the consumer in, getting them to transact freely and expand the wallet is the name of the game.” He added that in 2020, the brand aims to reach 550 cities with 300 delivery boys and crores of orders. Sunder talked about the food app’s ‘gulab jamun’ surge in search after a particular ad was aired.
He shared, “After Swiggy’s ad, the search for gulab jamun increased by 11,000% as people became aware that they can even order gulab jamun for Rs 50 from Swiggy.” Sunder wrapped up his session outlining the way forward for Swiggy. “Category development and customers – that is the growth mantra for the brand,” he concluded.
Using the examples of Kodak and Nokia, Behl was clear that any company, irrespective of size, reputation or market-share, is vulnerable to perishing if it does not keep up with the changing times. Both the companies were market leaders in their respective sectors.
“In 2007, Nokia had one billion customers and they were not slowing down. By 2012, Nokia went bankrupt and its $85 billion valuation fell to $10 billion. Nokia which had 80% share in India, failed,” Behl said.
“It becomes important to rethink why your brand exists and to envision a clear brand purpose. The newly introduced brands are growing big time; no guarantee exists today,” Behl pointed out.
Referencing companies like YouTube, Instagram and Airbnb, he also said that companies that can change and adapt rapidly are the ones that will persist in today’s highly dynamic ecosystem.
He cited the case of Raymond, that is bringing in strategic direction to the brand with addition of disruptive technologies like 3D printed accessories, digital body measurement, etc.
Talking about the future, Behl added, “Almost every single thing in the world will get digitised. Anything which gets digitised will get deceptive and lastly, it will get disruptive. About 70% to 80% of things that we are consuming free today will not be free after some years,” he predicted.
MEASUREMENT ACROSS MULTIPLE SCREENS ON BARC AGENDA: SUNIL LULLA
Speaking at the unveiling of PMAR 2020, Sunil Lulla, CEO, BARC India spoke about the things that are new at BARC. Recapping the key highlights of 2019, Lulla stated that the year was a record for news viewership.
Four out of five all-time high viewership weeks, over the last four years, took place in 2019 and this included events like floods, rainfalls and the General Elections. He also noted that FMCG had the highest volume of advertising on Television and over the last few years this category has achieved an all-time high with 57% share in the ad volume.
Speaking about IPL’s phenomenal showing last year, Lulla further added, “IPL 12 had 424 million viewers watching live on TV, which was an increase of 2% compared with the previous edition. Also, 1.58 billion impressions was garnered by IPL 12 on live TV which is an increase of 11% compared to the previous season.
Meanwhile, 81% viewership came from vernacular and regional languages led by Hindi – up from 77% in the previous season.”
Meanwhile, football saw only 3% of overall sports viewership and more than half of the viewership usually comes from Kerala, Assam, North East, Sikkim and West Bengal. “Mixed martial arts and tennis has more than 45% of women watching the games very intensely.
There are some interesting stories sitting in that landscape, which perhaps get brushed under in the larger scheme of things,” Lulla noted. He also said that BARC India will increase the panel size to 55,000 homes from the current size of 44,000 homes this year. Building on a large base of data and return path data for enhancing audience measurement, Lulla said,
“There’s a lot of data that some of the contemporary set top boxes are giving back to the platforms that provide the signal.
We are working with some of these platforms - both DTH and cable - to pick this data back and conduct KYC (Know Your Customer) so that we can get demographic data based on that.”
Lulla concluded by saying that BARC is in the process of working on measurement across multiple screens as screens of attention expand.
NUMBERS DON’T ALWAYS MEAN QUALITY: AVINASH PANDEY
Avinash Pandey, CEO, ABP News Network, challenged the role of data in determining the quality of a product and narrated stories where adversities led to opportunities and where data didn’t have much of a role to play. Why do we judge everything with numbers, Pandey questioned. High viewership of a TV channel doesn’t always mean good programming, he insisted.
Speaking about the need for understanding data better, Pandey said, “It is one thing to look at data and another to understand what goes into it. We think good creative work can only come from having a good amount of money, right? But doing good creative work requires courage.”
I expect growth to be far higher than 7% in the second half of the financial year. The regional languages in news channels will do far better than the rest. Digital is also very appropriately projected to grow at about 28% and at the network, we are aiming to grow at the rate of about 35-40% this year.
Avinash Pandey, CEO, ABP News Network
The 10% growth, if it happens, will be good for the industry in this kind of market. I am very buoyant about the numbers, though Cinema is one medium which needs a little bit of a push. It really has potential but gets neglected, and there is an opportunity for the Adex there to go up.
Raj Nayak, Founder & MD, House of Cheer
Data, how we play with that data, how we can personalise the message we give the right audience and measurement of the effectiveness that we have on the business are going to be the three powerful levers to leverage Digital.
Aditya Swamy, Director, Agency Partnerships and Creative Services, Google India
it would be great if we can take the forecast from the current situation which is ‘if we don’t do anything, it will be muted’, and take it to ‘let’s do something so that it is less muted’.
Vivek Sunder, COO, Swiggy
One of the data points that really stood out for me was that in 12 years, TV has maintained its share at 37% despite
Prathyusha Agarwal, Chief Consumer Officer, ZEEL
Today, we do not require a 30-sec TVC, we can do 100 videos in 100 locations purely on Digital with an impact that TV may not be able to deliver.
Mohit Kapoor, VP, Advertising & Strategy, Jio
As a digital marketer, I would like to know that. I also look forward to understanding the developments that marketers should be aware of – these are things to consider in the years to come.
Otherwise, the overall trends, mix of media, and benchmarking it with global stats is excellent and great learning.
Gurmit Singh, General Manager, Quora India
Television will also survive, but Print might come down a bit for sure. Digital might be a little over-hyped. My take is impact will work, and hence Outdoor will definitely continue to work. So, everybody will co-exist. And Print has to evolve – that evolution has already begun, in fact.
Satyabrata Das, Head-Strategic Alliances & Corp Communications, Laqshya Group
A few markets are supposed to do well, a few will lag behind, and that is what makes Cinema a very relevant medium in these times. The numbers that have come out of Cinema are heartening. They say entertainment does well when the economy is doing well. It does even better when the economy is going through tough times.
Siddharth Bhardwaj, CMO & Head of Enterprise Sales, UFO Moviez
Digital looks positive and seems like it is the medium to look out for. Hopefully, with better parameters in place for measurement, we will see more spends on Digital platforms this year. If people come together and work towards cross-measurement, we might see more value in other media as well.
Bhavana Mittal, VP (Head) - Media and Digital,
RP-Sanjiv Goenka Group
Falling short of the projected growth rate of 13.4% for 2019, the advertising industry grew only by 11%, still adding a substantial Rs 6,695 crore to Adex in absolute terms. Acording to the Pitch Madison Advertising Report 2020, the Indian Media & Advertising industry is expected to see a subdued H1 but buoyant H2, and grow by 10.4%, adding Rs 7,048 crore to Adex to reach a size of
Pick your Markets
Go for premiumisation
Focus on Modern trade and E-Commerce
Invest in Brand Love
Do not Under-invest
Play E-SOV game
Milk Existing Assets
Make TV and Digital your ‘Go to’ Media
Delivering the keynote address at the launch of the Pitch Madison Advertising Report 2020, Manoj Kohli, Country Head, Softbank India puts forward four important observations on how businesses look at advertising, how investors look at advertising and what are the key trends to track over the next 5-10 years